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Kaci A
Technical Writer | Content Specialist | Scrum Master | Project Management
Profile
Welcome!
Kaci A
Technical Writer | Content Specialist | Scrum Master | Project Management
Executive Summary:
Transform complex topics into concise, engaging content due to my 8+ years of experience in content development, informational writing, and project management for various agencies, project launches, and training programs. Successfully apply research and user data to transform it into compelling, dynamic content strategies that satisfy visitors and lead them through its sales funnel. Expertise includes recreating test data, writing SOPs and “how-to” guides, software documentation, technical diagrams, and infographics. Looking for a Content Development position to output the best content to achieve the company’s goals.
Resume
Resume
Professional Development
04/01/2021-
04/01/2021-
04/01/2021-
04/01/2021-
BTW Program
Technical Writing Certificate
10/01/2020-11/1/2020
Education
Boston College
Masters of Theology
07.2017 - 12.2019
College of the Holy Cross
Religion, Peace & Conflict Studies
09.2005 - 05.2009
Employment
Web Content Editor and Writer
Guide of US- Hawaii
11.2021 - Present
- Editing all web content to ensure that they are optimized for search engines, sharing, and user experience.
- Brought a user-focused perspective to content creation and editing.
- Carried out specific projects and research.
- Edit content to ensure that the required grammar and spelling rules are meticulously applied.
- Ensure that content is accurate and consistent and adheres to style guides.
Digital Content Writer
Addiction Recovery LLC
08.2021 - Present
- Publish 15-20 advanced, knowledge-based articles each month.
- Ensure that the content is consistent with the brand’s guidelines and messaging.
- Contribute to content development by conceptualizing and generating fresh ideas.·
Help Desk Analyst & Client Advocate
OfficeTeam Recruitment Agency
11.2019 - Present
- Wrote detailed troubleshooting reports, documented clients’ concerns, and provided basic technical support.
- Performed a preliminary analysis of user requests / problems to determine category and priority.
- Deployed critical thinking, negotiation, facilitation, consulting, problem solving, decision-making and analytical skills.
Community Project Assistant
Boston College
08.2018 - 12.2019
- Designed and delivered community-building and educational programs for residents that resulted in a 5% increase in student participation.
- Authored and executed a communication plan to launch eye-catching marketing campaigns, internal announcements, and meetings between residents and community stakeholders.
- Incorporated cultural awareness methodologies to ensure an inclusive, positive environment for this diverse residential community.
- Collaboratively evaluated and trained newly hired members.
Department Lead of Campus Ministry
Bishop Kearney High School, Brooklyn, NY
09.2015 - 8.2016
- Trained teams and applied project management method to oversee large-scale retreats and programs for over 300 students.
- Analyzed and clarify complex philosophical and theological concepts into digestible content for higher level of understanding.
- Started observational assessments of students’ learning processes within each unit to ensure an advanced understanding of a topic.
Kindergarten Teacher
Archdiocese of New York, NYC, New York
11.2014 - 08.2015
- Co-authored program roadmaps, worksheets, and study guides for students.
- Designed and applied learning objectives that increased both the class average for assessments and the achievement of benchmarks.
- Managed multiple daily priorities: processing 20-30 direct reports; outputting content deliverables; preparing and adhering to the daily schedule; and writing updates for key stakeholders.
- Researched subject experts when designing learning tools and manipulative to supplement the school’s program.
Kindergarten Teacher
Greenhill's International School, Kigali, Rwanda
11.2012 - 09.2014
Drafted and implemented lesson plans specifically for students’ needs and according to the school’s strict and regulated project charter.
Researched subject experts when starting a scope for designing educational projects.
Utilized my management skills to plan, market, and launch several after-school programs.
EFL Coordinator: Fellowship
Agahozo Shalom Youth Village, Rwanda & NYC
12.2011 - 11.2012
- Researched, designed, and implemented a series of workshops, writing and editing services, and other instructional projects.
- Updated organization’s website with fresh content and marketing materials.
- Directed and managed the project life cycle of the English Center.
English Second Language Instructor
EPIK (English Program in Korea), South Korea
08.2009 -08.2011
- Crafted lesson plans to improve English skills, encourage teamwork, and introduce cultural awareness.
- Programmed, designed, and executed 6+ educational camps.
- Directed EFL learning through stimulating activities such as cooking, crafting, and science projects.
Recognition
Northwest Institute of Social Change Fellowship
Summer Fellow
July 2009
- Selected to learn various multimedia tools to produce compelling pieces.
- Produced several multimedia projects on local social justice issues.
Software Tools
Subtitle
Technical Document Skills
Experience or familiarity with these services.
Subtitle
Transferable Skills
Some description text for this item
Portfolio
Portfolio
Testimonials
Testimonials
Hi everyone! I found Kaci to be intelligent, engaged, and highly motivated in the two courses she took at “Become a Technical Writer.” Her technical skills are robust and formidable. I expect…